Customer Voice: A powerful feedback tool for local businesses

Deliver a powerful customer feedback tool that will have your clients seeing stars!

Positive online reviews are critical to the success of local businesses. People buy from the business with the best reviews. That’s why we’re excited about Customer Voice, a product that provides you with tools to win online.

Use happy customers to win new customers: Leverage the voice of brand champions to improve your online word-of-mouth. Invite existing customers to share their experiences online so new customers know you can be trusted.

Collect feedback to better their business: Ensure customers are getting what they want and expect. Invite them to share their experiences so you can put their valuable feedback to work.

Build a targeted presence across popular review sites: Make sure your reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business.

Shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your business show up in search so new customers can find it.

Reach customers wherever they are: Customer Voice gives you the flexibility to request reviews on the medium that works best for their customers—either text message or email.

Collecting feedback for a business can bring real-world customers

Key Benefits

  • SMS Requests: Invite customers to leave feedback via text message
  • Email Requests: Invite customers to leave feedback via email
  • Request Metrics: See how customers are interacting with your requests
  • Customizable Email Templates: Customize our set of email templates to match the branding of your choice, or upload your own HTML email templates
  • Customizable Review Widget: Customize and display the Review Widget on any website to provide a convenient location for customers to leave feedback

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Your clients know that it’s important to capture their customer’s feedback, but they need your help.

With Customer Voice, your clients have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback, and show up where they are looking.