Monitor, Manage and Improve your online reputation
The smartest tool to manage online reviews
Power your online reputation
Reputation Management brings all of the factors that contribute to your business’s online presence in one place, so you can take control of your online reputation.
All your reviews in one place
Compile reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, use competitive benchmarking to see how you stack up to the competition.
Automated reports and alerts
Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found..
Show up where people are looking
Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.
Hear what’s being said all over the web
Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks.
You vs. the competition
Examine how your business performs against the competition on search engines, in regards to review ratings, total reviews, and perform social comparisons.
Explore the top positive and negative keywords associated with reviews for your business.
Monitor and manage all online reviews
We monitor over 100 online sources so you never miss a single review on any important site. Your team will be notified of every new review so you can identify and escalate important feedback.
- Monitor and manage reviews
- Get instant alerts
- Benchmark against competitors
- Track and complete review management tasks
- Created for single locations and brands
Respond directly to reviews from one place
Build your business’s brand and online reputation by responding to reviews! Never get stuck wondering how to respond—intelligent review responses take the guesswork out of this important task.
- Respond to the most important reviews from the dashboard
- Receive intelligently recommended responses for every Google and Facebook review
- Customize your own templates with dynamic fields
- Utilize our expert team to handle review responses
Get business insights using artificial intelligence
Harness the power of artificial intelligence to analyze online reviews and dig deep into customer sentiment. Easy-to-understand analytics help you make smart business decisions to grow your business!
- Discover top trending keywords
- See a timeline of notable moments in customer opinion
- Drill into specific reviews
- Compare locations to understand brand sentiment as a whole
Manage all Google Q&A activity
Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And because it’s all in one dashboard, it’s so easy to stay on top of!
- Be alerted to new questions for quick action
- Ensure existing questions have accurate answers
- Ask and answer FAQs to help customers find information fast
Help your business be found online
Correct online listings increase trust and convert more customers. The Listings dashboard prescribes changes to your business listings to ensure they’re correct everywhere potential customers are searching.
- Follow prescriptive changes to make improvements
- Compare the business to the industry
- Utilize our expert team to handle listings management
Use real reviews to convert more customers
Allow happy customers to do the talking and help increase trust and boost sales! Display real customer testimonials on your website or share glowing reviews to social networks.
- Customize the widget for your clients’ brands
- Easily plug the widget into any website to show off reviews anywhere
- Click the Share button to show off the best reviews on social networks
Never miss a mention of the business online
Reputation Management searches every nook of the web, including blogs, news sources, and social media networks and finds every mention of the business. This creates opportunities to highlight the positive mentions or deal with the negative offline.
- Set up keyword search terms to receive relevant industry content
- Understand if the mention is positive, neutral, or negative so you can take action
Keep an eye on the competition
Leverage competitive insights to help get ahead. Compare your business’s reputation with industry leaders to help strive for continuous improvement.
- Compare search engine Share of Voice with top competitors
- Track social audience engagement overtime across Facebook and Twitter
- Benchmark against the industry average review ratings and listing accuracy
…and many more.