Drive Revenue with AI-Powered Reviews
Unleash AI-powered tools to supercharge your online reputation
Authentic AI-generated responses analyze reviews score and sentiment for the perfect reply
Intelligent sentiment analysis across all the top review sources shows clients key areas for improvement
Smart review requesting to increase reviews and boost local SEO
Respond with AI all of the top review sites, including Google & Yelp
Never miss an online review again
Stay on top of customer feedback with our comprehensive online review monitoring system. Your business can track all reviews from leading review sites, ensuring you never miss a single piece of customer feedback. Receive timely email alerts for each new review, giving you the opportunity to build and maintain a positive reputation actively. Additionally, our system allows you to filter reviews by source and star rating, so you can focus on the feedback that's most critical to your business. This tool is essential for managing your online presence and fostering customer trust and satisfaction.
Directly respond to reviews from one place
Simplify your review management process with our unified response system. This feature offers intelligent, ready-to-use response suggestions that can be customized to align with your business's brand voice. Address each review efficiently, whether it's to maintain engagement with satisfied customers or to swiftly acknowledge and resolve issues. This centralized approach ensures you can manage and respond to all reviews from one place, enhancing customer relations and reinforcing your commitment to customer satisfaction.
Quickly request reviews from the dashboard
Supercharge your business growth with our dynamic review request feature accessible directly from the dashboard. Tailor this tool to fit your brand's unique style and engage with customers across different channels. This feature enhances your ability to collect genuine reviews from customers via email or text on prominent platforms. Gathering these reviews is pivotal in building trust, attracting more web traffic, and fostering customer loyalty, which can significantly contribute to increased sales. By boosting your search rankings with authentic customer feedback, you create a powerful tool for business success.
Leverage machine learning for sentiment analysis
Unlock the potential of machine learning for in-depth sentiment analysis in your business. Utilize advanced AI technology to meticulously analyze online reviews, uncovering valuable insights that might otherwise go unnoticed. Our solution provides easy-to-understand analytics, enabling you to make informed decisions that are essential for the growth and success of your business. This tool not only helps you understand customer sentiment more deeply but also guides strategic improvements in your services or products.
Use real reviews to help clients get more customers
Empower your business to attract more customers by showcasing genuine reviews. Let satisfied customers be your brand advocates, enhancing trust and driving sales. Our system enables you to easily display authentic customer testimonials on your websites or share positive reviews to social networks with just a single click. This approach of highlighting real customer experiences not only boosts credibility but also effectively leverages word-of-mouth marketing in the digital age.
Have your business found across top review sources
Elevate your business's visibility across the most influential review platforms. Our tool provides comprehensive insights into your online presence, revealing where your business is currently listed and where it's not, all without any manual effort. This feature ensures that your business is discoverable across all key channels where potential customers are searching, enhancing your reach and accessibility in the digital landscape.
Manage all Google Q&A activity
Efficiently handle all your Google Q&A activities with our integrated dashboard. Engaging actively in Google Q&A is just as crucial as responding to reviews for boosting your online presence and enhancing customer engagement. Our user-friendly dashboard simplifies this process, making it straightforward for your business to keep track of and respond to these interactions. Stay connected and responsive to customer inquiries and feedback, all from one centralized location, ensuring your business remains active and visible in the digital space.
Scan the web for all your online mentions
This powerful feature diligently searches across a vast array of online platforms, including blogs, news sources, and social media networks, to locate every mention of your clients' businesses. It helps you spotlight positive mentions, enhancing your brand image, while also identifying negative feedback, giving you the opportunity to address these concerns discreetly and efficiently. This thorough approach ensures you have a complete understanding of how your clients' businesses are perceived online, enabling proactive reputation management.
Keep an eye on the competition
Stay one step ahead in the business landscape by leveraging competitive insights. Our tool allows you to compare your business's reputation with that of industry leaders, providing a clear benchmark for progress. This comparison is invaluable for understanding where you stand in your industry and what areas require focus for continuous improvement. By keeping a close eye on the competition, you can strategically guide your clients toward enhanced performance and a stronger market position.
Manage all the top sites in one spot
Manage reviews on select sources, and gain insight on your client’s online presence for others. New sources added frequently.
Yahoo! Local
Booking.com
Expedia.com
Zillow
Indeed.com
TripAdvisor
Apartments.com
Yelp
Glassdoor.com
Grubhub
Hotels.com
Cars.com
Apartment Guide
Better Business Bureau
OpenTable
Trustpilot
Avvo
Edmunds
Wellness.com
DealerRater
Houzz
Anti (Angie’s List)
Healthgrades
Zocdoc
Vitals
Rate MDs
A Place for Mom
Caring.com
Senior Advisor
Weedmaps
Leafly
Insider Pages
Carafe
Citysearch
Foursquare
TrueLocal
… and many more
Frequently Asked Questions
What Sources pull into Reputation Management?
Google, Facebook, Yahoo! Local, Booking.com, Expedia.com, Zillow, Indeed.com, TripAdvisor, Apartments.com, Yelp, Glassdoor.com, Grubhub, Hotels.com, Cars.com, Cargurus, Apartment Guide, Better Business Bureau, OpenTable, Trustpilot, Avvo, Edmunds, Wellness.com, DealerRater, Houzz, Angi (Angies List), Healthgrades, Zocdoc, Vitals, Rade MDs, A Place For Mom, Caring.com, Senior Advisor, Weedmaps, Leafly, Insider Pages, Carafe, Citysearch, Foursquare, TrueLocal . . . and many more!
Can I respond to all review resources directly in the product?
Certainly! With Get Local's Reputation Management, you have a seamless way to manage your online reputation across various platforms. You can respond to Facebook and Google reviews directly within our user-friendly interface, making it quick and straightforward. For other review sources, we've designed a convenient process. You can effortlessly draft your responses within the Reputation Management Product. Once you're satisfied with your message, a simple click takes you to the source platform, where you can easily copy and paste your prepped response. It's a smart and efficient way to engage with your customers, ensuring that your reputation remains positive and consistent across the board. Our goal is to make reputation management as effortless and effective as possible for you.
If a business owner responds to a review on a review platform directly, will that response show in Reputation Management?
Absolutely! Reputation Management is designed to provide you with a comprehensive view of your online reputation, and that includes responses you make directly on review platforms. When a business owner responds to a review on a review platform, our system actively searches for these responses and displays them within the Reputation Management dashboard. This ensures that you have a centralized and complete record of all your review-related interactions, whether they originated within our product or directly on the review source. It's all about giving you a holistic perspective on your online reputation management efforts.
Does Reputation Management automatically respond to my reviews for me?
Reputation Management doesn't automate review responses on your clients' behalf. However, our Pro and Premium versions come equipped with powerful AI tools designed to assist your clients in responding to customer reviews effectively. These AI tools are invaluable for businesses looking to manage their online reputation efficiently. They help by suggesting response templates and providing insights into the tone and content of reviews. While the actual response is still crafted by you, these AI-driven features streamline the process, allowing them to respond quickly, professionally, and in a manner that resonates with your customers. It's all about using technology to enhance your reputation management efforts while maintaining a personal touch in your responses.
Can I add additional review sources to Reputation Management so I can monitor them?
We value your input and are always open to suggestions for adding new review sources to Reputation Management. However, to ensure the quality and reliability of these sources, they must undergo a vetting process. If you have specific review sources you'd like to see integrated into Reputation Management, please don't hesitate to share your suggestions. You can forward your recommendations to your dedicated account manager. We appreciate your feedback and will carefully consider your suggestions for future enhancements to our platform. Your insights play a crucial role in helping us continually improve our services.
Can negative reviews be prevented or deleted with Reputation Management?
Reputation Management offers a strategic advantage in the world of online reviews. While we can't delete negative reviews, we can help you push them down the list. How? By efficiently gathering more positive reviews! We strongly recommend collecting and showcasing all reviews, regardless of their rating. This approach aligns with guidelines from platforms like Google, which discourages the practice of "review gating" (preventing negative reviews from being posted). Embracing all reviews, positive and negative, can actually help businesses appear more genuine and trustworthy to their audience. Our platform streamlines the process of requesting reviews from your satisfied customers, making it easier than ever to amass a wealth of positive feedback. With an increased volume of glowing reviews, those occasional negative ones get buried further down the list. This means that when potential customers check out your reviews, they'll be met with a chorus of positivity, effectively overshadowing any occasional negative feedback. It's a powerful way to take control of your online reputation and showcase your business in the best light possible.
What products and add-ons work well with Reputation Management?
Reputation Management is a powerful tool on its own, but it can become even more potent when paired with complementary products and add-ons to boost your online presence and reputation management efforts: Review Responses: If you find yourself too busy to manage reviews on your own, our expert team can step in. With Review Responses, our professionals will respond to reviews on behalf of your business. This service ensures timely, well-crafted responses that showcase your commitment to customer satisfaction and reputation enhancement. Review Requests: Building a strong review profile begins with requesting feedback from your customers. Our team of experts can assist by sending out review requests to your customer list. This proactive approach can significantly boost the quantity and quality of your online reviews, helping you stand out in your industry.